Terms of service

The agreement between Pythagoro and organisations that use it.

Last updated 4 November 2026.

These terms are an agreement between Just Gold Digital Agency Pty Ltd, ABN 20 630 605 926 ("we"), and the organisation that creates a Pythagoro account ("you"). The person who accepts them confirms they can bind that organisation.

1. The service

Pythagoro provides Lode, Mint and Assay, and the platform that connects them. We may improve or change features. We will not remove a core feature of a paid plan during a paid term without notice and a fair alternative.

2. Accounts and people

You are responsible for the people you invite, the roles you give them, and keeping your administrator accounts secure. Each person needs their own sign in. Tell us promptly at [email protected] if you think an account has been misused.

3. Trial, free level and paid plans

• A new organisation gets a 7 day trial of all three apps. There is one trial per organisation.
• When the trial ends, your organisation moves to the free level. Nothing is deleted.
• The free level includes the Lode safety overview packages and Mint projects for a small team. We may change what the free level includes with 30 days' notice.
• Paid plans are described on the Plans page at the time you buy.

4. Fees and payment

• Prices are in Australian dollars and exclude GST, which is added at the current rate. We issue tax invoices.
• Paid plans renew automatically for the same term unless you cancel before the renewal date. We will remind you before an annual renewal.
• If a payment fails, we will tell you and try again. If it is still unpaid after 14 days, your organisation moves to the free level until it is paid.
• We will give at least 30 days' notice of a price change, and it applies from your next renewal.

5. Your data

• You own the data you put into Pythagoro.
• You give us permission to host, copy and process it only to provide Pythagoro to you, keep it secure, and meet the law.
• You are responsible for having the right to put the data in, including any notices or consents your people need.
• You can export your data at any time while your account is active, and for 30 days after it ends.

6. Acceptable use

You agree to follow the Acceptable use policy.

7. Confidentiality

Each of us will keep the other's confidential information confidential and use it only for this agreement. This does not apply to information that is public, already known, independently developed, or that the law requires to be disclosed.

8. Our intellectual property

Pythagoro, its software, design and content belong to us or our licensors. The safety overview packages are provided for use inside Pythagoro and may not be copied or resold. If you give us feedback, we may use it without obligation.

9. Availability and support

We work to keep Pythagoro available and will tell you about planned maintenance in advance where we can. We do not promise uninterrupted service unless a separate service level agreement says so. Support is by [email protected].

10. Suspension

We may suspend access if it is needed to stop a security threat, a serious breach of these terms or unlawful use. We will tell you why, and restore access once the issue is fixed.

11. Ending the agreement

• You can cancel at any time. A paid plan runs to the end of its current term, and fees already paid are not refunded except where the law requires.
• We can end the agreement on 30 days' notice, or straight away for a serious breach that is not fixed within 14 days of notice. If we end it for no fault of yours, we refund fees paid for the unused part of the term.
• After the agreement ends, your data is exported and deleted as set out in the Privacy policy.

12. Australian Consumer Law

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Where the law allows, our liability for failing to meet a consumer guarantee is limited to supplying the service again or paying for it to be supplied again.

13. Liability

To the extent the law allows:

• neither of us is liable for indirect or consequential loss, including lost profits or lost data that could have been exported
• each of us limits our total liability under this agreement to the fees you paid in the 12 months before the claim

These limits do not apply to a breach of confidentiality, your breach of the Acceptable use policy, or a party's fraud.

14. Changes to these terms

We will post changes here. For a material change, we will email account owners at least 30 days before it takes effect. If you do not agree, you can cancel before then and receive a refund for the unused part of a paid term.

15. General

These terms are governed by the law of New South Wales, and each of us submits to its courts. Notices to us go to [email protected]. Notices to you go to your account owner's email.

Data processing terms

These terms form part of the Terms of service for organisations that need them for their own obligations.

• We process personal information in Pythagoro only on your instructions and to provide the service.
• Our staff and providers who handle it are bound by confidentiality.
• We use only the subprocessors listed, and give 30 days' notice of changes.
• We will tell you without delay about any data breach affecting your data, and help you meet your own notification duties.
• We will help you respond to requests from individuals to access or correct their information.
• When the agreement ends, we return or delete the data as the Privacy policy sets out.
• On reasonable request, we will give you information you need to check we are meeting these terms.